We want you to have a good experience with EcoEarth products.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order details and clear photographs/videos of the product.
Return Eligibility
Products must be unused and in their original condition where applicable.
Refunds
Once the returned product is inspected and approved, eligible refunds will be processed to the original payment method.
Non-Returnable Items
Used or opened products may not be eligible for return unless they are defective or damaged.
Need Help With a Return or Refund?
For return or refund assistance, please contact our support team. We will be happy to help you with your request.