ECOEARTH SUPPORT

Frequently Asked Questions

Everything you need to know about EcoEarth products, refills, orders and delivery.

01 Why is EcoEarth better than chemical cleaners?

EcoEarth uses plant-based, biodegradable formulas designed for effective everyday cleaning while helping reduce the use of harsh chemicals and unnecessary plastic packaging.

02 How does the refill system work?

Buy a reusable EcoEarth bottle once and refill it using our concentrated sachets. Simply add water to the bottle, add the refill sachet and mix according to the product instructions.

03 Is EcoEarth safe for kids and pets?

EcoEarth products are designed for household cleaning. Always follow the usage instructions on the product packaging and keep cleaning products out of reach of children and pets.

04 Where are EcoEarth products made?

EcoEarth products are proudly made in India.

05 Where can I buy EcoEarth products?

You can purchase EcoEarth products directly from our online store.

06 Where do you ship the products?

EcoEarth products are shipped to available serviceable locations across India.

07 How can I track my shipment?

Once your order has been shipped, tracking information will be provided so you can follow your delivery.

08 How can I cancel an order?

Please contact our support team as soon as possible with your order details. Cancellation depends on the current status of the order.

09 What should I do if my order arrives damaged or items are missing?

Please contact our support team as soon as possible with your order number and photographs of the package and received items.