Privacy Policy

1. Personal Information We Collect

Depending on how you use our website, we may collect:

• Contact details: Your name, email address, phone number, billing address and shipping address.
• Order information: Products viewed, cart items, purchases, cancellations, returns and order history.
• Payment information: Payment method, transaction status and related details. Payment credentials may be handled directly by authorised payment providers.
• Account information: Login details, preferences and account settings, where applicable.
• Communications: Messages, feedback and customer-support enquiries you send to us.
• Device information: Browser type, device information, IP address and network identifiers.
• Usage information: Pages visited, browsing activity and interactions with our website.

2. How We Collect Information

We may collect information from the following sources:

• Directly from you when you place an order, create an account or contact us.
• Automatically through website technologies such as cookies and similar tools.
• From service providers that help operate our store and fulfil orders.
• From payment, shipping, analytics or other business partners, where applicable.

3. How We Use Your Information

We may use your information to:

• Process payments and fulfil customer orders.
• Arrange shipping, delivery, cancellations, returns and refunds.
• Provide customer service and respond to enquiries.
• Maintain accounts and improve our website and shopping experience.
• Send order confirmations, delivery updates and service communications.
• Send marketing messages and offers where permitted by law and applicable consent requirements.
• Detect fraud, protect our store and comply with legal obligations.

4. Cookies and Tracking Technologies

Our website and service providers may use cookies and similar technologies to support website functionality, remember preferences, analyse performance and, where applicable, support advertising and marketing.

You may be able to manage cookies through your browser settings. Disabling some cookies may affect website functionality. Where required, applicable consent preferences will be respected.

5. How We Share Information

Where necessary for business operations, information may be shared with:

• Shopify: To host and operate our online store.
• Payment providers: To process payments and refunds.
• Shipping partners: To deliver orders and manage shipments.
• Technology and support providers: To maintain our website and provide customer support.
• Analytics and marketing providers: Where these services are used and applicable requirements are met.
• Authorities: When disclosure is required by law or necessary to protect legal rights.

6. Shopify and Third-Party Services

Shopify hosts our store and processes information to provide its services. Information may also be processed by third-party services used for payments, delivery, analytics and customer support.

Learn more in the Shopify Privacy Policy .

7. Marketing Communications

Where permitted, we may send promotional emails, messages or offers about EcoEarth products. You can opt out of promotional emails using the unsubscribe link or contact us to request that marketing communications stop.

We may still send necessary non-promotional messages, such as order confirmations and delivery updates.

8. Data Security and Retention

We use reasonable safeguards designed to protect personal information against unauthorised access, loss, misuse or disclosure. However, no electronic storage or transmission method can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary for order fulfilment, customer support, legal compliance, dispute resolution and legitimate business purposes.

9. Your Privacy Rights

Subject to applicable law, you may contact us to request access to, correction of or deletion of your personal information, or to withdraw consent where applicable. Some information may need to be retained to meet legal or business recordkeeping obligations.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. A parent or legal guardian may contact us regarding personal information provided by a child.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their policies before sharing personal information with them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The updated version will be published on this page with a revised update date.

13. Grievance and Privacy Requests

For privacy questions, complaints or requests concerning personal information, please contact us using the details below. Any designated Grievance Officer's name and contact details should be published here where required by applicable law.